Privacy Policy

1. Introduction

Detoxifyliving Ltd ("we", "us", "our") operates the website at detoxifyliving.world. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, including all related features and services.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

A. Information Provided by You:

• Order information: name, phone number, delivery address
• Contact form data: name, email address, message content
• Communication data: any emails or messages you send us
• Consent preferences: cookie and marketing opt-in choices

B. Information Collected Automatically:

• Technical data: IP address, browser type, operating system, pages visited
• Cookies: tracking data through Google Analytics and Google Ads
• Device data: device type, screen resolution, referring URL

3. How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your order
• Confirming your order by telephone
• Arranging delivery and payment
• Responding to your enquiries and customer support requests
• Analysing website usage through Google Analytics
• Retargeting ads through Google Ads (if you consent to marketing cookies)
• Complying with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Contractual Necessity: Processing is necessary to fulfil our contract with you (order processing, delivery)
• Consent: Where you have consented to marketing communications or non-essential cookies
• Legal Obligation: Where required by UK or EU law
• Legitimate Interests: Improving our website, fraud prevention, customer communications

5. Third-Party Services

Google Analytics: We use Google Analytics to understand how visitors interact with our site. Data is anonymised and processed under Google's Privacy Policy.

Google Ads Conversion Tracking: We track conversions using Google Ads (formerly Google AdWords). This helps us understand campaign effectiveness. You can opt out through your Google account settings.

Courier Partners: Your name, phone number, and delivery address are shared with our courier partner solely for delivery purposes.

Consent Mode v2: We use Google Consent Mode v2 to manage your cookie and data-sharing preferences.

6. Your Rights

You have the following rights under UK GDPR:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your data (with some exceptions)
• Right to Restrict Processing: You can limit how we use your data
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to certain processing, including marketing
• Right to Lodge a Complaint: You have the right to complain to the Information Commissioner's Office (ICO)

7. Data Retention

We retain your personal data for the following periods:

• Order data: Retained for 6 years (tax and legal requirements)
• Contact form enquiries: Retained for 12 months unless you unsubscribe
• Website analytics: Automatically deleted after 14 months by Google
• Cookies: Retained as per your consent preferences; can be deleted anytime

8. International Data Transfers

Our website is hosted on servers located within the EU. Any data transfer outside the EU is protected by appropriate safeguards, including Standard Contractual Clauses where applicable.

9. Children's Privacy

Our products are intended for adults aged 18+. We do not knowingly collect personal data from children. If we become aware of data collection from a child, we will delete it immediately.

10. Security Measures

We implement industry-standard security measures including SSL encryption, secure form submission, and restricted staff access to personal data. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date of the last update is shown at the top of this policy. Continued use of the website constitutes acceptance of updated terms.

12. Contact Us

For privacy-related enquiries, please contact us at:

Detoxifyliving Ltd
47 Gower Street
London WC1E 6EB
United Kingdom
info@detoxifyliving.world

You can also file a complaint with the Information Commissioner's Office (ICO):
ICO Helpline: 0303 123 1113
Website: www.ico.org.uk